City Of Sydney Events
- Event Overview: City of Sydney’s hallmark public celebrations, including Lunar New Year, Australia Day, and New Year’s Eve, attract large, diverse crowds and span multiple high- traffic sites across the city. These events require carefully coordinated staffing to support crowd flow, cultural programming, public announcements, and accessible guest experiences.
- Our Role as Casual Hands: We provided end-to-end event staffing across multiple roles including customer service, ushering, crowd control, and site operations. Our team also delivered:
- Bump-in and bump-out support
- Announcers to engage and inform crowds
- Supervisors to oversee and coordinate staff teams
- Bilingual and multilingual staff to support culturally diverse communities
- Specialised staff trained to assist people with disabilities and accessibility needs
- Ushers
- Wayfinding assistants
- Information booth attendants
- Front-of-house staff
- Event control room support
- Ticket scanning staff
- Queue and crowd management staff
- General event runners
- Key Achievements: Our team excelled in maintaining high standards of guest service and operational efficiency. This commitment ensured smooths events flow and significantly enhanced the overall spectator experience, contributing to each event’s success.
- Unique Value Added: Our versatile workforce enabled seamless integration with City of Sydney’s event operations. From skilled celebrants engaging with live audiences to accessibility-focused staff and multilingual support, we ensured every attendee felt welcomed and informed. Our flexible, cross-trained team adapted quickly to changing conditions, delivering professional and inclusive service across every touchpoint.