Australian Turf Club (ATC)
These premier racecourses and entertainment venues hosts high-profile racing events, corporate functions, and exclusive hospitality experiences. They demand impeccable service standards to cater to diverse audiences, from casual racegoers to VIP guests in luxury suites and individual hospitality rooms. The venues combine fast-paced operational demands with a refined atmosphere, requiring staff who can deliver professionalism, attentiveness, and seamless guest experiences under pressure.
Our Role - Volunteer Program Delivery:
We provided a full spectrum of hospitality staffing solutions tailored to meet the unique needs of each venue and event. Our teams included:
- Individual room attendant
- Waiter / Waitress
- Bar staff
- Cashier
- Food runner
- Host / Hostess
- Customer service assistant
- VIP lounge attendant
- Kitchen steward
Key Achievements:
- Provided 30+ RSA-licensed hospitality staff with less than 24 hours’ notice, covering late changes and surge demand.
- Supplied 200+ personnel across multiple race days, meeting the high standards expected of racecourse operations.
- Integrated quickly with venue teams to streamline VIP suites, bars, and front-of-house, reducing wait times and improving service speed.
Unique Value Added:
Our hospitality teams combined extensive venue-specific training with hospitality best practices, ensuring service was both professional and personalised. Whether serving VIP guests in individual rooms or managing busy public bars and dining areas, our staff delivered seamless, high-quality experiences. Our focus on teamwork, attention to detail, and adaptability under pressure helped elevate the reputation of these prestigious venues.