Volunteer Management
For us, volunteer management isn’t just about filling shifts. It’s about creating a structured, meaningful, and efficient experience for both volunteers and event organisers. Here’s how we deliver successful volunteer programs from start to finish.
Planning & Scoping
We start by aligning with your event goals, audience, and operational needs. We define volunteer roles, ideal numbers, locations, shift times, and escalation procedures
Onboarding & Training
We run tailored campaigns to reach diverse communities and use our internal database of past volunteers. Inductions and trainings are tailored and delivered as per event needs, covering role clarity, safety, and customer service. Volunteers are matched to roles based on interests and strengths.
Onsite Coordination
We manage full volunteer operations in close communication with your team’s liaison to ensure a seamless experience. Our onsite management team handle check-ins, shift supervision, uniform distribution, and welfare. With real-time communication, we manage rostering, reassignments, and issue resolution, so everything runs smoothly without burdening your staff.
Engagement Retention
We foster a positive, team oriented atmosphere through daily check-ins, and ongoing communication. Our recognition programs include certificates, giveaways, and Team Leader pathways. Volunteers are encouraged to provide feedback through surveys, which inform future improvements and are shared with clients.
Reporting & Debriefing
We provide a comprehensive post-event debrief with your team, reviewing volunteer feedback, attendance, and shift compliance. Our analysis highlights successes and areas for improvement, offering clear recommendations to optimise future events.