City of Sydney Events
City of Sydney’s hallmark public celebrations, including Lunar New Year, Australia Day, and New Year’s Eve, attract large, diverse crowds and span multiple high- traffic sites across the city. These events require carefully coordinated staffing to support crowd flow, cultural programming, public announcements, and accessible guest experiences.
Our Role:
Over recent years, Casual Hands has supplied scalable, high-performing teams across the City of Sydney’s event portfolio, adapting to changing conditions while maintaining consistent service standards. We provided end-to-end event staffing across multiple roles including customer service, ushering, crowd control, and site operations. Our support has included:
- Bump-in and bump-out support
- Announcers to engage and inform crowds
- Supervisors to oversee and coordinate staff teams
- Bilingual and multilingual staff to support culturally diverse communities
- Specialised staff trained to assist people with disabilities and accessibility needs
- Ushers
- Wayfinding assistants
- Information booth attendants
- Front-of-house staff
- Event control room support
- Ticket scanning staff
- Queue and crowd management staff
- General event runners
Key Achievements:
- Deployed 150+ staff (wayfinding, customer service, ticket scanning) across multiple CBD sites for Sydney New Year’s Eve, including Supervisors and Event Control Centre Managers.
- Provided specialised accessibility roles, including buggy (mobility) drivers and quiet-room assistants to support inclusive event delivery.
- Consistently supplied an average of 25+ staff per event across multiple roles and locations, scaling quickly to meet operational needs.
Unique Value Added:
Our versatile workforce enabled seamless integration with City of Sydney’s event operations. From skilled celebrants engaging with live audiences to accessibility-focused staff and multilingual support, we ensured every attendee felt welcomed and informed. Our flexible, cross-trained team adapted quickly to changing conditions, delivering professional and inclusive service across every touchpoint.