Unikorn Commercial Property (2024)

Unikorn Commercial Property manages a portfolio of retail and commercial spaces across metropolitan Sydney. The client required a dedicated team to support both inbound and outbound communications, ensuring service bookings, feedback, and general queries.

Casual Hands provided a dedicated call centre and customer service representatives to support Unikorn’s operations. Our staff managed a range of responsibilities, including handling inbound and outbound calls, confirming bookings and addressing general inquiries. Each team member was trained to align with Unikorn’s internal processes, communication systems, and customer service standards.

Successfully maintained extended hour coverage to ensure tenant and client support across key business periods. Our flexible staffing model allowed Unikorn to scale support as needed, with minimal disruption. Our team consistently delivered prompt, professional communication, resulting in increased client engagement and a higher rate of successful meeting bookings into management schedules.

Our flexible staffing model allowed Unikorn to scale their customer service and call centre capacity as needed without compromising quality. Staff were selected not only for their experience, but also for their ability to adapt quickly to Unikorn’s systems and customer service expectations. By integrating seamlessly with Unikorn’s in-house team, we helped maintain a professional brand presence and improved overall client satisfaction.